SHIPPING AND RETURN POLICY
General Shipping Information:
● Please expect your order to ship within 5-6 business days or possibly sooner. Of
course overnight shipping and express methods paid for are prioritized. We are doing
our best to get all overs out as quickly as possible, and we continue our efforts to
improve shipping time. Thanks for your continued business. We sincerely appreciate it
and love doing what we do!
● When you check out you will have the option to choose your shipping method.
● We ship either via UPS or USPS. You have either Standard or Expedited options to
choose from for both services.
● TRACKING INFORMATION will be emailed to you as soon as we pack and create a
shipping label for your order. Monday - Friday your tracking number will typically start
tracking after 7:00 PM. If you receive tracking information after 2:00 PM Monday -
Thursday, your tracking number will start tracking the following day after 7:00 PM. If
you receive tracking information after 2:00PM on a Friday, your tracking number will
start tracking after 7:00PM the following Monday. During high volume order times, we
may ship on Saturday and Sunday. If you receive an email confirmation that your order
has shipped with the tracking number on a Saturday or Sunday, your order will start
tracking after 7:00 PM the following Monday. On occasion, we do have a USPS pickup
on Saturday at 2:00 PM. If you receive tracking information for an USPS order on a
Saturday prior to 2:00 PM, your order will start tracking after 7:00 PM that day. All
times mentioned above are Central Time.
USA Shipping Information:
● For MAINLAND USA orders, Skates on Deck offers FREE SHIPPING on orders OVER
● All UPS 2-Day, 3-Day, or Overnight and USPS Express orders that are placed prior to 11
AM Central Standard Time will be prioritized and shipped the same day. These
expedited services are not shipped on weekends and holidays where shipping
services are not available from USPS and UPS and when placed on a weekend or
holiday will ship the next business day. Designated Transit Days for UPS in the map
below begin the next business day after your order has shipped and excludes
weekends and non shipping holidays. If you were to choose a 2-day shipping method
and order on a Wednesday you would receive your order 2 business days which would
be Friday as long as it is not a shipping holiday. If you were to place an order on a
Thursday and select UPS 2-day you would receive your order on Monday with Friday
and Monday being the 2 business days.
● For all orders under the free shipping amount of $100, your shipping is calculated
based upon the weight of your order, your location and whether or not it is a
commercial or residential address. We discount the return rates to offer you a
● FPO/APO mailing addresses are excluded from our free shipping promotion as we
only offer UPS Ground as an option for this promotion. Any non mainland USA
addresses are also excluded as well as all non mainland addresses must be shipped
● USPS FIRST CLASS is a great inexpensive option for small orders like stickers and
light weight items under 15 ounces. We are happy to provide this service to our
customers who want to place small orders that are not a priority to receive
immediately. A USPS First Class shipment is basically a First Class Stamped letter and
will arrive in the number of days it typically takes a letter to get to your location from
International Shipping Information:
● At this time we do not ship outside of the United States.
If you want to get an estimate for an order to your location just add the products you would like
to your cart, click on edit cart and click on the Estimate Link and enter your State, Zip Code and
Country for the estimate.
Returns and Exchanges:
To return an item, call (210) 538-5055 or email [email protected] to get a return label
and then send back the unused merchandise in new condition. Returns and exchanges are only
accepted within 30 days from the purchase date. The following conditions apply:
● All items must be unused and in like-new condition
● Clothing must be unworn and unwashed
● Items must not be damaged from smoke or pet odors
● Complete decks and custom boards cannot be returned due to assemblage
● Videos and DVDs must be unopened
Shipping Your Return to Us:
After you receive a return label from us for your return, follow the steps below.
● Securely pack all items being returned, in the original package if possible.
● Enclose a copy of the original packing list and the return form with the return
merchandise. Be sure to keep the original packing list for your records.
● Ship the return package to:
Skates on Deck
ATTN: Returns Department
11841 Alamo Ranch Pkwy San Antonio, TX 78253
Once we receive the return and have determined that it has not been used, your Credit Card or
PayPal account will be refunded the full amount, minus the outbound shipping and handling
charges (unless it's our fault that you're returning the merchandise). If the item is an exchange,
you will be responsible for the inbound and outbound S/H costs for the second shipment
(unless it's our error). If you are returning a product that was a part of a free shipping promotion
and the return brings the order total below the free shipping offer you will be credited for the
product less the regular shipping charge for the rest of your order. If you are returning a product
that was a part of a coupon offer where the return would then void the coupon offer, the coupon
amount will be deducted from the product(s) returned.
For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All
return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
If you cancel an order that has already been paid for via paypal or credit card there will be a $15
order restocking/inventory maintenance fee. This fee covers the cost of restocking your order
and for inventory control processing.
Shipping Address Corrections:
If you provide the wrong shipping address and the package is returned the customer will be
responsible for payment of the re-shipment of their order.
If your order has already been shipped and is en-route and we are asked to do an address
correction there will be a $15 address correction fee. We can only do an address change for
en-route packages with UPS and are unable to do this with USPS since they do not offer an
interception service. UPS charges us a nominal fee for any address correction.
Important Note About Deck Graphics And Colors:
Deck stains and graphic colors are not always as pictured. We do our best to provide accurate
images and descriptions, but there are discrepancies at times. It is not guaranteed that you will
receive the exact combination of colors pictured. If you want a specific color, please contact us
before purchasing for current availability